In the interest of our clients, we have implemented a formal complaints policy. This policy ensures that any complaint that you may have will be dealt with fairly and speedily.
Given the complexity of the financial services environment, we must point out that we will only be in a position to accept responsibility for such complaints as pertain directly to our service to you. In all other matters, we will endeavour to facilitate complaints that you may have by directing them to the most appropriate facility. In the event of a complaint not being handled to your satisfaction by this office, you will have recourse to the Ombudsman.
Should you require a copy of the complaints policy and procedure click here or to request a copy from our offices. please contact us on:
Tel: +27 21 974 6282